Privacy Policy

Who we are

This policy applies to R3K Konsult ("we", "us") operating this website. We act as the data controller for personal data collected through the site in connection with our wine retail services.

What we collect

• Account & contact: name, email, phone (if you provide them for checkout, account registration, or contact forms).
• Orders: delivery address, chosen delivery zone, items purchased, payment status (payments are processed by our payment partner; we do not store full card numbers on our servers).
• Technical: cookies and similar technologies needed for the site to work (e.g. cart, session, security). We may use analytics or chat widgets you see on the site, subject to their own policies.

How we use your data

We use personal data to:

• Process and deliver your orders, and communicate about them
• Operate your account (if you create one)
• Respond to enquiries and support requests
• Comply with legal obligations and prevent fraud
• Improve our website and services where we have a legitimate interest

Marketing & notifications

If you sign up for stock alerts or similar, we use your details only for that purpose unless you separately consent to marketing. You can unsubscribe from marketing messages using the instructions in those messages, where applicable.

Sharing data

We may share data with service providers who help us run the business (e.g. payment processing, email delivery, SMS if you opt in, hosting). They may only use data on our instructions and must protect it. We may disclose information if required by law or to protect our rights.

Retention

We keep order and account data for as long as needed to fulfil contracts, meet tax or legal requirements, and resolve disputes.

Your rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To exercise these, contact us. We may need to verify your identity before responding.

Security

We use appropriate technical and organisational measures to protect data. No online transmission is 100% secure; please use a strong password for your account and keep it confidential.

Changes

We may update this policy. The "Last updated" note will change when we do; continued use of the site after changes means you accept the updated policy where the law allows.